Contact us
Talk to our support team
Contact us to recover the password or seed phrase to your locked crypto wallet. Our friendly team would love to hear from you.
FAQ
Frequency Asked Question
The techniques we use to recover our clients’ accounts vary widely from case to case. In the event of a password recovery we will walk our clients through extracting an encrypted private key backup and building a comprehensive list of possible password guesses. We then transfer our client’s data to secure password cracking servers that use the data collected from the client to try billions or trillions of possible password combinations until the correct password is found.
We understand the issue of trust and authority is one that must be addressed before our clients feel comfortable sharing sensitive financial information with us. We are the only crypto asset recovery company with public founders who have been featured in multiple global media outlets such as the BBC, Business Insider, and VICE (read more about our founders Chris and Charles).Furthermore, CryptoAssetRecovery.com is a registered LLC in good standing in the state of New Hampshire with a public business address.
No. We will never ask our clients to divulge more information than they are comfortable sharing with us.
We would never steal a client’s funds for any reason. We are a business based out of New Hampshire with public founders and a public business address, so if we were to steal from, or attempt to defraud our clients, it would be a simple process to report us which would quickly lead to our arrest and eventual jail time!Furthermore, since 2021 we have received countless 5-star reviews on our third party and unbiased review platform TrustPilot which we encourage you to read on Trustpilot.
If you have completely deleted your seed phrase or have thrown away a computer or phone with a private key backup on it, there is little to nothing we can do to assist you.In certain cases (such as with Blockchain.com) we can retrieve the backup file for you and occasionally we can recover deleted files off of an old hard drive.However, if you have lost access to a seed phrase and do not have a partial, or incorrect seed phrase recorded, there is nothing we or any other recovery company can do to assist you.
Yes, recovery is possible in some cases — although the odds can be challenging depending on the situation. What we offer are professional scam tracing services designed to give you the best possible chance at recovering your funds.
Scam tracing is for anyone who has been scammed and wishes to explore every possible recovery option. Our investigations specialists will create a detailed case visualizing the path your funds took and any connections we are able to identify with real-world entities. With this information in hand, we’ll guide you on the recommended recovery path, including how to work with law enforcement and any relevant exchanges.
We also published an article on best practices if you’ve been a victim of a scam.
The types of crypto that we support are expanding every day. At the moment we support seed phrase recovery for any type of bip-39 or erc-20 token including legacy mnemonics, 13th and 25th words.For password recoveries, our list of currently supported accounts is: Blockchain.com, Bitcoin Core, Multibit, Electrum, MetaMask, MyEtherWallet, Mist Ethereum Wallet, Dogechain Core, and Dogechain.info.
